For the well-lived home

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Shipping and Returns

Please refer to this page for any questions concerning shipping and returns.

About Obachan

What is Obachan?

Obachan is an online store based in Japan, offering a carefully curated selection of home decor products including homewares, textiles, stationery and accessories. Obachan also curates special gift boxes of various genres which have reached hundred of houses worldwide. Learn more about Obachan.

Do you have retail stores?

No, Obachan sells directly through the online shop.

What does “Obachan” mean?

It’s Japanese for old lady. For us it means a lot more, but we like to keep it a secret.

Orders

Where do you ship to?

Obachan ships to almost every country in the world. Most orders are sent via Japan Post Airmail. Upon arrival to your country, packages will be picked up by the national postal service.

When can I order?

All products including the gift boxes can be ordered anytime.

What about shipping costs?

Costs are weight-based. Visit the checkout to get a shipping price. Free worldwide shipping is offered to all orders over $80 USD.

Can I track my order?

Once your order is shipped, you will receive an email with a tracking link. Please allow 24 hours for the link to activate. Once the packages leaves Japan, depending on your location the tracking links may not update but the package is still on its way.

Can I combine single items order with the gift boxes?

Yes, you can. You will receive both the Obachan Box and other products in one single package, although all medium, big and some small sized products won't be placed inside the gift box due to limited space. Moreover, if your order is too large,  it may be packed into smaller parcels and send them separately.

Will I need to pay customs duties or tax?

Some countries may charge customs and duties for your package upon arrival. We always declare the value small and mark the parcels as gifts, so you should receive your box with no import taxes or fees to pay. If you are unsure, before purchasing please check with your local Customs office.

What payment methods do you accept?

Obachan accepts all major credit cards, PayPal, Google Pay and Apple Pay.

Will I need to sign for my package? What if I'm not at home to receive my package?

In general, no signature is required on delivery. However depending on your location, your package may end up getting delivered by postal carrier. If you are not present at the moment of the delivery, your package may be sent to the local post office. If you package is still being held after one week, please contact your local post office.

My box is missing an item or is damaged/broken. What should I do?

In the case an item arrives damaged or is missing, please contact us at info@getobachan.com. A photo of the damaged item is required.

My order hasn't arrived yet. What should I do?

If 30 days after your package was shipped it hasn't arrived yet, we advise you to check the delivery status page which you can find the the shipping confirmation email. If the package is help at customs your local post office for the quickest solution, often the package turns up soon after you contact them. If it still does not arrive, it may have been lost or stolen, please email us and we will request a package search request to Japan Post.

Can I get a refund since my order hasn’t arrived?

Please refer to this page for any questions concerning shipping and returns.

Do you offer discounts?

Yes. Visit this page to discover all promotions currently active.

Gift boxes

What’s inside the boxes?

Our boxes include a nice blend of traditional and modern Japanese products. For example, the Homeware Box could contain: a pair of wooden chopsticks, a couple of sake cups, a dish, a Daruma figure, a towel and a snack. Our product list is wide and we buy uniquely products that are made by Japanese manufacturers. Follow our Facebook and Instagram pages for more details and sneak-peaks.

Sorry, not at the moment.

Can I purchase a box without a subscription?

Yes. Now you can order any box anytime.

Other

For additional information about the store, the products, life in Japan and anything in between, please contact Obachan at info@getobachan.com.

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