For the well-lived home

Help

Shipping and Returns

Please refer to this page for any questions concerning shipping and returns.

About Obachan

What is Obachan?

Obachan is an online store based in Japan, offering a carefully curated selection of home decor products including homewares, textiles, stationery and accessories. Obachan also curates special gift boxes of various genres which have reached hundred of houses worldwide. Learn more about Obachan.

Do you have retail stores?

No, Obachan sells directly through the online shop.

What does “Obachan” mean?

It’s Japanese for old lady. For me it means a lot more, but I like to keep it a secret.

Orders

Where do you ship to?

Obachan ships to almost every country in the world. Most orders are sent via Japan Post Airmail. Upon arrival to your country, packages will be picked up by the national postal service.

When can I order?

All products including the gift boxes can be ordered anytime. Orders are processed and shipped within 24-72 hours.

What about shipping costs?

Costs are weight-based. Visit the checkout to get a shipping price. Free worldwide shipping is offered to all orders over $80 USD.

Can I track my order?

Once your order is shipped, you will receive an email with a tracking link. Please allow 24 hours for the link to activate. Once the packages leaves Japan, depending on your location the tracking links may not update but the package is still on its way.

Can I combine single items order with the gift boxes?

Yes, you can. You will receive both the Obachan Box and other products in one single package, although all medium, big and some small sized products won't be placed inside the gift box due to limited space. Moreover, if your order is too large,  it may be packed into smaller parcels and sent them separately.

Will I need to pay customs duties or tax?

Some countries may charge customs and duties for your package upon arrival. If you are unsure, before purchasing please check with your local Customs office.

What payment methods do you accept?

Obachan accepts all major credit cards, PayPal, Google Pay and Apple Pay.

Will I need to sign for my package? What if I'm not at home to receive my package?

In general, no signature is required on delivery. However depending on your location, your package may end up getting delivered by postal carrier. If you are not present at the moment of the delivery, your package may be sent to the local post office. If your package is still being held after one week, please contact your local post office.

My box is missing an item or is damaged/broken. What should I do?

In the case an item arrives damaged or is missing, please contact Obachan at info@getobachan.com. A photo of the damaged item is required.

My order hasn't arrived yet. What should I do?

If 30 days after your package was shipped it hasn't arrived yet, I advise you to check the delivery status page which you can find in the shipping confirmation email. If the package is held at customs, please contact your local post office for the quickest solution, often the package turns up soon after you contact them. If it still does not arrive, it may have been lost or stolen, please email me and I will issue a package search request to Japan Post.

Can I get a refund since my order hasn’t arrived?

Please refer to this page for any questions concerning shipping and returns.

Do you offer discounts?

Yes. Visit this page to discover all promotions currently active.

Gift boxes & Subscriptions

What’s inside Obachan Box?

Obachan Box includes a nice blend of traditional and modern Japanese products. For example, your box could contain: a pair of wooden chopsticks, a couple of sake cups, a porcelain dish, a Daruma figure, a towel and a snack. The product list is wide and I buy uniquely products that are made by Japanese manufacturers. Follow Obachan on Facebook and Instagram for more details and sneak-peaks!

Obachan Box now comes with free international shipping.

Obachan also offers the following boxes: Snack & Candy Box and Stationery Box. However, at the moment subscription is only offered for Obachan Box.

Sorry, not at the moment.

You can start a subscription at any time. When your first order is confirmed, your first box will ship within 24-72 hours from your purchase. All future charges are billed on the day of original purchase and every 30 days thereafter.

You may cancel your subscription at any time in your dashboard.

Can I gift a subscription?

Yes. Just use the shipping address of the person who will receive the boxes. The person you are sending the kit to will also receive a custom note with a message of your choice.

Can I combine my shop order into my subscription box?

Only for the first order, you can add as many extra items as you desire to the checkout and both Obachan Box and the other products will be shipped together. However, if your order is too large, the items may be packed into smaller packages and sent them separately.

If you add other items to your subscription order, shipping fee will be more expensive as costs are weight-based.

Regarding the subscription checkout

For Obachan to process subscriptions and vault credit cards, subscription products must be processed through the an external checkout page (ReCharge). The difference between the Shopify checkout and the ReCharge checkout is which payment processor will be handling the charges.

You can identify which checkout page is in use by checking the URL on the payment page.

If the cart contains a recurring subscription product, the URL should begin with checkout.rechargeapps.com.

When the cart contains single products, it would go through Shopify checkout instead.

Other

For additional information about the store, the products, life in Japan and anything in between, please contact Obachan at info@getobachan.com.

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