Content: The content of each box varies and cannot be customized. Shipping and handling are not included in the price and will be estimated upon checkout.
Subscription: If you subscribe monthly to Get Obachan, you will receive a box every month and your credit card will automatically be billed each month on the rebilling date. If you choose a 3-month or 6-month subscription, you will receive a box every month for a period of 3 or 6 months and your credit card will be re-billed after your 3rd or 6th box is shipped.
Shipment: We ship all orders from Japan via Japan Post between the 20th and 30th of each month. Japan Post is a highly reliable, fast and tracked shipping company.
Cancellation and Refunds: You can cancel your subscription at any moment, however doing so won’t cancel your order. If you want to cancel your order, please contact us before the 15th of each month for a full refund. Please note that orders can’t be refunded after the 15th of each month due to product ordering and shipping deadlines. Read our Help page for further details.
About customs duties: Some countries may charge customs and duties for your parcel upon arrival. We always declare the value small and mark the parcels as gifts, so you should receive your box with no import taxes or fees to pay. If you are unsure, before purchasing please check with your local Customs Office.